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Customer Service and The Internet of Things

Jul 22, 2016

Customer service could be substantially reformed due to advancements in the Internet of Things (IoT). Data collection, customer engagement and client solutions can all be improved through the advanced analytical capacity and network ubiquity of connected technology. Real-time improvements and software updates can be achieved with more fluidity to the greater satisfaction of the customer.

• client services
• customer service
• Featured In
• General
• Internet of Things
• IoT

Employee Spotlight: Karen Gramit, Office Manager

Aug 21, 2015

“I love working here” says Karen Gramit, “it feels like an extended family.” Karen has been the office manager here at Grid Connect for about 8 years. She handles everything from balancing the books to ordering new silverware for the lunchroom; she talks to customers, helps out with shipping and keeps the office running smoothly.

• customer service
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• Lucent
• Office Manager

Employee Spotlight: Mary Miller, Customer Service Representative

Jun 19, 2015

Because Grid Connect is such a tight-knit company, many of the employees of our company end up doing a myriad of jobs. Mary Miller is one of these people. As our customer service representative, she spends her day answering phone calls, handling RMAs, working in shipping with Budd Justice, and periodically working as an auditor for our ISO 9001:2008 certification.

• ConnectSense
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Mary Miller on the Importance of Human Connection at Grid Connect

Dec 09, 2014

In this fast-paced, technology-driven world we live in, the human connection is still important. The sound of a human voice is reassuring and personal. I am always a little bit frustrated by automated services. A lot of times, I am not even sure which option fits my needs.

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