Please email us at rma@gridconnect.com or call for a return authorization.
RETURN MERCHANDISE AUTHORIZATION (RMA) PROCEDURE
Once a return is requested, Grid Connect will send you a form with a specific RMA number. This number must be included on the shipping label or shipping box (not the product box) when you return a product. Returns must be shipped within 7 days of receiving an RMA number. Products being returned must be associated with the purchase receipt. In the absence of a receipt, the warranty period shall be 1 year from the date of manufacture. Once Grid Connect receives the return, a full product refund will be provided if the return qualifies for the 30-Day Money-Back Guarantee. For repairs, defective parts shall be repaired or replaced at the discretion of the manufacturer.
Semiconductor Chips of any kind are NOT returnable.
30-DAY MONEY-BACK GUARANTEE
We have a 30-day return policy if you are not satisfied with a product. We can arrange a refund or exchange for you. We will refund the full product purchase price if you return the product within 30 days. Please note that shipping charges are non-refundable. The item being returned must be unused and undamaged. Product in damaged, used, or scratched condition will not be applicable for a refund. Please consider the following restrictions for the 30-Day Money-Back Guarantee:
- Items must be returned in original containers with all original parts including power supplies, cables, adapters, CDs, antennas, and user manuals.
- Items should not be shipped using the product packaging as a shipping box.
- Equipment returned under the guarantee policy must be in “Like-New” condition.
- Products damaged during shipment are the responsibility of the shipper and/or the sender.
- It is the responsibility of the sender to provide and pay for adequate shipping insurance.
- If a product is returned incomplete, a fee will be charged to cover the cost of receiving, refurbishing and repackaging.
- Special order products, custom products, and software do not qualify for the 30-Day Money Back Guarantee and are not returnable.
- For International returns, tariffs and brokerage fees are the responsibility of the sender.
- Evaluation units with a value greater than $1000 can only be returned by approval of the President.
- Returns of quantities of more than 5 units may be subject to a restocking fee.
RESTOCKING FEES
Grid Connect reserves the right to charge an industry standard restocking fee of 15% or more to authorize a request for a purchase order cancellation, or a request to return a shipped product. Products returned without an approved RMA may encounter delayed processing or rejection of the return.
Please contact us with any questions or concerns regarding the Return Policy.
