Please email us at firstname.lastname@example.org or call for a return authorization.
Once a return is requested, Grid Connect will send you a form with a specific RMA number. This number must be included on the shipping label or shipping box (not the product box) when you return a product. Returns must be shipped within 7 days of receiving an RMA number. Products being returned must be associated with the purchase receipt. In the absence of a receipt, the warranty period shall be 1 year from the date of manufacture. Once Grid Connect receives the return, a full product refund will be provided if the return qualifies for the 30-Day Money-Back Guarantee. For repairs, defective parts shall be repaired or replaced at the discretion of the manufacturer.
Semiconductor Chips of any kind are NOT returnable.
We have a 30-day return policy if you are not satisfied with a product. We can arrange a refund or exchange for you. We will refund the full product purchase price if you return the product within 30 days. Please note that shipping charges are non-refundable. The item being returned must be unused and undamaged. Product in damaged, used, or scratched condition will not be applicable for a refund. Please consider the following restrictions for the 30-Day Money-Back Guarantee:
Grid Connect reserves the right to charge an industry standard restocking fee of 15% or more to authorize a request for a purchase order cancellation, or a request to return a shipped product. Products returned without an approved RMA may encounter delayed processing or rejection of the return.
Please contact us with any questions or concerns regarding the Return Policy.
We have the best technical support engineers that know how to use our products. If our Tech Support cannot solve your problem, we will contact the design engineer or manufacturer to help find a resolution.