Returns
Please email us at rma@gridconnect.com or call for a return authorization.
RETURN MERCHANDISE AUTHORIZATION (RMA) PROCEDURE
Once a return is requested, Grid Connect will send you a form with a specific RMA number. This number must be included on the shipping label or shipping box (not the product box) when you return a product. Returns must be shipped within 7 days of receiving an RMA number. Products being returned must be associated with the purchase receipt. In the absence of a receipt, the warranty period shall be 1 year from the date of manufacture. Once Grid Connect receives the return, a full product refund will be provided if the return qualifies for the 30-Day Money-Back Guarantee. For repairs, defective parts shall be repaired or replaced at the discretion of the manufacturer.
30-DAY MONEY-BACK GUARANTEE
We have a 30-day return policy if you are not satisfied with a product. We can arrange a refund or exchange for you. We will refund the full product purchase price if you return the product within 30 days. Please note that shipping charges are non-refundable. The item being returned must be unused and undamaged. Product in damaged, used, or scratched condition will not be applicable for a refund. Please consider the following restrictions for the 30-Day Money-Back Guarantee:
- Items must be returned in original containers with all original parts including power supplies, cables, adapters, CDs, antennas, and user manuals.
- Items should not be shipped using the product packaging as a shipping box.
- Equipment returned under the guarantee policy must be in “Like-New” condition.
- Products damaged during shipment are the responsibility of the shipper and/or the sender.
- It is the responsibility of the sender to provide and pay for adequate shipping insurance.
- If a product is returned incomplete, a fee will be charged to cover the cost of receiving, refurbishing and repackaging.
- Special order products, custom products, and software do not qualify for the 30-Day Money Back Guarantee and are not returnable.
- For International returns, tariffs and brokerage fees are the responsibility of the sender.
- Evaluation units with a value greater than $1000 can only be returned by approval of the President.
- Returns of quantities of more than 5 units may be subject to a restocking fee.
RESTOCKING FEES
Grid Connect reserves the right to charge an industry standard restocking fee of 15% or more to authorize a request for a purchase order cancellation, or a request to return a shipped product. Products returned without an approved RMA may encounter delayed processing or rejection of the return.
Please contact us with any questions or concerns regarding the Return Policy.
Tech Support
We have the best technical support engineers that know how to use our products. If our Tech Support cannot solve your problem, we will contact the design engineer or manufacturer to help find a resolution.