Ordering

 

The following information explains the various ordering methods U.S and international customers can use. Some methods may require pre-approval or have payment restrictions. 

All orders have a 30-Day Money Back Guarantee - restrictions apply.

 

Ways to Order:

To Order Online

Visit our online store, gridconnect.com. This site is fully PCI Compliant. We have SSL servers hosted in a PCI secure environment where transactions take place and are stored with maximum security. Online orders also receive free Norton Shopping Guarantee which covers ID Theft Protection, Purchase Guarantee and Lowest Price Guarantee.

 

To Order by Phone:

Call our office during normal business hours. Our Sales personnel will be happy to assist with your order. 
Phone: 1-800-975-4743 (U.S. toll free) or 1-630-245-1445  

 

To Order by Email:

Send pre-approved Purchase Orders (POs) to po@gridconnect.com for processing.

 

To Order by Fax:

Send Purchase Orders (POs) via fax, 1-630-245-1717. Customers wanting terms must contact sales@gridconnect.com or call us to get information on requirements.
Phone: 1-800-975-4743 (U.S. toll free) or 1-630-245-1445

 

 

Payment Methods Accepted

Credit Card:

We accept the following types of credit cards for all orders.
  • Visa
  • MasterCard
  • Discover
  • American Express

 

PayPal:

We accept PayPal for all orders. Send payment to paypal@gridconnect.com for non-online orders. For online orders select PayPal during checkout.

 

Amazon Pay:

We accept Amazon Pay for online orders only. Select Amazon Pay at checkout.

 

Wire Transfer:

Only Purchase Orders (POs) can be completed with wire transfers. Contact us, sales@gridconnect.com , so we can provide a Proforma Invoice with wire transfer information. The wire transfer must be completed and a Purchase Order sent to us before the order will be fulfilled.

 

Terms:

Customers wanting terms need to contact us, sales@gridconnect.com , for information required to be approved. Terms are not available for online orders.
Phone: 1-800-975-4743 (U.S. toll free) or 1-630-245-1445

 

 

Sales Tax Information

Sales tax is collected for customers residing in the states of

  • Illinois
  • California
  • Colorado

Resellers and tax exempt businesses or organizations must send certificates to store@gridconnect.com at the time of first order. For online orders, an online customer account is required to get tax exempt status.

 

 

Security

We are fully PCI Compliant. SSL servers are hosted in a PCI environment where transactions take place securely and are stored with maximum security. See Security Policy

 

 

Shopping Guarantees

  • 30-Day Money Back Guarantee – restrictions apply
  • Norton Shopping Guarantee for online orders only – ID Theft Protection, Purchase Guarantee & Lowest Price Guarantee

 

Please contact us with any questions or concerns regarding ordering.  

Support

We have the best technical support engineers that know how to use our products. If our Tech Support cannot solve your problem, we will contact the design engineer or manufacturer to help find a resolution.