Limited Warranty


Grid Connect, Inc. guarantees its hardware products to be free from manufacturing defects for one (1) year from the date of purchase. In the absence of a receipt, the warranty period shall be one (1) year from the date of manufacture. Within the warranty period, Grid Connect maintains the decision to repair or replace the product found to be defective.

Damage resulting from any of the following will void the limited warranty:

  • Mishandling of the product
  • Use of the product for other than its intended purpose
  • Exceeding the stated operational parameters such as; voltage, power, or other
  • Any tampering with the product (internal or external)
  • Removed from the country in which it was purchased
  • Installation/use of the product in a country in which it is not registered for use
  • Installation/use of the product in a country for which it was not designed
  • Installation/use of the product in a manner inconsistent with the technical or safety standards in force by the country the product is designed for
  • If the product serial number plate or accessory date code is removed, altered, or defaced
  • If any internal programmed revision or serial number is altered or erased


The warranty for the repaired product only extends for the remainder of the original warranty period, or 30 (thirty) days, whichever is longer.

Grid Connect does not warrant that the functions of its hardware product(s) will meet the customer’s requirements, even if such information of requirements is conveyed to Grid Connect, or that the operation of the hardware product(s) will be uninterrupted or error-free. This especially applies to radio devices which are by nature subject to electrical noise, disruption, error inducing and disruptive phenomenon. Stated line-of-sight range and in building ranges may not meet factory estimates of range. Estimates of range are subject to local conditions including atmospheric, multi-path fading and degradation due to reflections, attenuation, noise and interference from other RF radiating sources.

This Limited Warranty extends only to the original purchaser of Grid Connect products. All others are not eligible to return products to Grid Connect for warranty consideration.

Grid Connect does not warrant that its products will interoperate with other system components claiming compatibility to the same specifications nor that the specifications are complete and comprehensive.

Due to variations in communications laws, this product may be illegal for use in some countries. Grid Connect assumes no responsibilities for damages or penalties incurred resulting from the use of this product in a manner or location other than that for which it is intended.



Software Warranty

Grid Connect does not warrant that the functions of its software product(s) will meet the customer’s requirements, even if such information of requirements is conveyed to Grid Connect, or that the operation of the software product(s) will be uninterrupted or error-free. Grid Connect warrants that for a period of sixty (60) days from the date of shipment of the product by Grid Connect, the media on which software is furnished will be free of defects in materials and workmanship under normal use and that the software reasonably contains the features described in the applicable product data sheet. Otherwise, the software is provided AS IS, with no warranties, express or implied, and subject to the software publisher’s warranty, if any.


Warranty Exclusions

The foregoing Limited Warranty does not cover any of the following:

  • Consumables (such as batteries or fuses)
  • Product misuse and abuse
  • Improper storage
  • Exposure to moisture, dampness or conditions of high humidity
  • Exposure to damaging chemicals or vapors
  • Unauthorized connections
  • Unauthorized disassembly or dissection of the product for any reasons
  • Lightning Strikes
  • Discharges of static electricity
  • Product alterations or processing which changes the physical properties of the product
  • Damage resulting from any product modifications or attempted modifications
  • Repairs unauthorized by Grid Connect
  • Failure to use the product for normal purposes or in accordance with Grid Connect’s instruction


Liability Limitations

Grid Connect is not liable for damages, including, but not limited to, loss of data or business information, lost profits, lost savings, lost business opportunities, business interruption or special, incidental, consequential, or exemplary damages, arising from the use or inability to use the product, even if Grid Connect was advised of the possibility of such damages. Grid Connect disclaims all liability for any affirmation, promise or representation with respect to the products.

Grid Connect assumes no liability resulting from changes to government regulations affecting use of materials, equipment, safety, and methods of repair. Grid Connect’s entire liability and the exclusive remedy under the Limited Warranty in contract or tort or otherwise in any way connected with the product shall be limited to the replacement or repair of the product, or a refund of the amount actually paid for the product.

The customer agrees to hold Grid Connect harmless from, defend, and indemnify Grid Connect against damages, claims, and expenses arising out of the subsequent sales of Grid Connect products or products containing components manufactured by Grid Connect, and based upon personal injuries, deaths, property damage, lost profits and other matters which Buyer, its employees, or sub-contractors are or may be to any extent liable, including without limitation penalties imposed by the Consumer Products Safety Act (P.L. 92-573) and liability imposed upon any person pursuant to the Magnuson-moss Warranty Act (P.L. 93-637), as now in effect or as amended hereafter.

The foregoing limitation may be void in states or countries that prohibit the exclusion or limitation of liability for consequential or incidental damages.



Grid Connect’s products are not designed, manufactured, or intended for use or resale as online control equipment in hazardous environments requiring fail-safe performance, such as the operation of nuclear facilities, aircraft navigation, communication systems, air traffic control, life support machines, medical monitoring, medication delivery, weapons systems, remote control or any industry in which technology failure could lead to death, personal injury, severe physical or environmental damage or damage to property.

No warranties expressed or implied are created with respect to Grid Connect’s products except those expressly contained herein. The Customer acknowledges the disclaimers and limitations, contained herein and relies on no other warranties or affirmations.

Tech Support

We have the best technical support engineers that know how to use our products. If our Tech Support cannot solve your problem, we will contact the design engineer or manufacturer to help find a resolution.